RentIn Nerja (The Company) acts as booking agents for the Owners of the properties featured in the portfolio. Once The Company has issued the holiday confirmation, the binding contract is between you and the Owner of the property you have booked.
COMPANY LIABILITYShould a confirmed property be removed from our portfolio for whatever reason, the Company will offer you a suitable alternative from our portfolio (if the alternative property is less expensive than the original one we will refund the difference, but if the property is more expensive you will have to pay the difference.), or you can accept a cancellation, in which case we will refund all monies paid to us.
The Company shall not accept any liability in relation to the cancelled booking such as flights, car hire or any other travel expenses incurred.
The Company shall not incur any further liability for damages or consequential loss or for any cancellation due to circumstances beyond The Company's control, including war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other cause.
YOUR HOLIDAY CONTRACTWhen you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 21 years old to make a booking with us.
PAYING FOR YOUR HOLIDAYYou must pay a deposit of 30% of the price of the holiday with immediate effect. This is non - refundable in the event of any cancellation notification. Failure to do so within 3 working days will result in your holiday being cancelled. Our base currency for the majority of our portfolio is in Pound Sterling (GBP). We accept payment in Euro but do not accept Euro Cheques. The balance of your holiday price must be paid at least ten (10) before departure. If you fail to pay within the full ten (10) weeks before departure, your holiday will be cancelled and you will lose your deposit. If you book within ten (10) weeks prior to departure this will be classed as a late booking and we must receive full payment immediately before we can confirm your booking. We reserve the right to re-let the accommodation if the 30% deposit is not paid within 7 days of booking.
Acceptable forms of payments:
Debit Card - no charge
Credit Card - charge of 3.8%
Pound Sterling Cheque - no charge (please note we do not accept Euro cheques)
Bank Transfer in GBP (£) to Bank in UK or Euro (€) to Bank in Spain
NB: The client must accept all charge is respect of a Bank Transfer to ensure that The Company receives the full booking amount.
For transactions involving currency conversion from GBP to Euro, RentIn Nerja adds a small percentage to the exchange rate, which serves as a protection against the volatility and risk involved in the FX markets.
SECURITY DEPOSITAn additional 'breakages/damages/lost items deposit' from £100.00 is required. This amount may vary depending on owner/agent discretion. A Credit Card Authorisation is required to be completed, signed and faxed to our offices. This payment is required at least 2 weeks before your departure date. Any breakages or damages should be reported to RentIn Nerja at the time they occur. You will be notified of any breakages or damages recorded after your departure and charged for accordingly.
IF YOU CHANGE YOUR BOOKINGIf, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. We will help you to make any other changes, but your booking will incur a £50.00 administration fee per change. If you make a number of changes to the same booking, we will only make a reasonable overall charge. Any changes you make within ten (10) weeks of your departure will be treated as a cancellation and the cancellation charges shown in the section "If you cancel your holiday" may apply.
IF YOU CANCEL YOUR HOLIDAYCancellations must be made in writing and will take effect on the date we receive a letter, email or fax. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday. Our cancellation charges therefore increase as the departure date approaches, as shown below.
If you have to cancel for a reason covered by your insurance policy, you should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned.
The following cancellation charges apply:
More than 10 weeks prior to departure - 100% deposit.
69 - 29 days prior to departure 50% of the cost of your holiday or loss of deposit whichever is greater.
28 - 22 days prior to departure 70% of the cost of your holiday
21 - 15 days prior to departure 90% of the cost of your holiday
14 - 0 days prior to departure 100% of the cost of your holiday
Please note that any deposit payment made is non - refundable in the event of any cancellation notification.
TRAVEL INSURANCEIt is your responsibility to ensure all party members are appropriately insured and to arrange additional cover if necessary.
ARRIVAL AND DEPARTURE TIMESThe rental is from 14:00 on the day of arrival (for some properties 16:00), to 10:00 on the day of departure. Any variation of these times is by prior arrangement only. Please leave the property and all kitchen equipment, clean and tidy with the inventory complete. Should you fail to do so and extra cleaners are employed or items of the inventory replaced, then there may be an additional charge. The maximum occupancy must not exceed the number of beds stated in our information, unless prior permission is given for a baby in a travel cot or similar.
LATE CHECK OUTShould a client request a late check out, please contact our office for confirmation of prices, as these may vary from property to property. Late check outs cannot be confirmed until during the week of the Clients departure.
Please note that in the event of an unauthorised late departure, we hold the right to charge the below amounts which will be deducted from your Credit Card Security Deposit Authorisation.
The following charges apply to unauthorised late check outs:-
10am - 12 noon: £50.00
12 noon onwards: £25.00 per hour
YOUR ACCOMMODATIONThis is reserved exclusively for the people named on the booking form and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will taken from your security deposit.
GROUP BOOKINGSWe have the right to refuse reservations for parties of four or more persons of the same sex. We will not accept group bookings under the age of 25.
MAXIMUM OCCUPANCYThe occupants of the booked property must agree as detailed on the booking form. If you wish additional occupants, this must be agreed with RentIn Nerja prior to occupation. In any case, the maximum occupancy as stated in the property description must not be exceeded.
LINEN AND TOWELSAll bedding linen and bath towels are provided; beach and pool towels are NOT and must be provided by the Clients. Bath towels provided must NOT be used round the pool or at the beach.
KEYSRentIn Nerja or the owner/agent of the property booked will contact you once we/they have received your final payment and security deposit authorisation. We/they will then send you all the necessary details regarding your holiday, such as directions, key collection and any welcome packs previously arranged. The Clients are responsible for all keys whilst they are in their possession and for their safe return to the agent or specified location. Loss of any keys while in your charge will incur a £50.00 replacement charge per key plus any costs incurred employing a locksmith. In the event of lost external door keys, the Client is liable for the relevant replacement locks.
TV/SATELLITE TVMany of the properties in our portfolio advertise satellite TV. Most have English language channels. Please check before booking if this is a requirement. Do not attempt to retune the satellite TV's as this will incur the expense of a technician having to attend the property to sort out any problems.
BATHROOMS"Bathroom" in the property description could be bathroom or shower room.
SWIMMING POOLSRentIn Nerja cannot accept responsibility for the opening dates or times of communal pools. We will where ever possible provide accurate information as to the opening of pools; however this can be changed without notice.
MAINTENANCE/INTERRUPTIONSSwimming pools and gardens are maintained regularly. From time to time routine maintenance repairs and cleaning have to be carried out.
Nearby building works can sometimes be a problem and we can only give assurance in this regard at the time of booking and cannot accept responsibility should activity commence without notice. Cuts in water and electricity supplies may occur at any time without warning and we cannot be held responsible for these events.
PUBLIC SUPPLIESShould public supplies fail, such as water and electricity, or plumbing systems and mechanical equipment fail, we can accept no liability, but will do our utmost to rectify any problems as swiftly as possible.
RESORT DEVELOPMENTSIt is inevitable that most resorts will expand and building work is occasionally unavoidable. Local authorities may grant permission to build/alter properties and roads without notice. Unfortunately such developments are beyond our control, however if we are made aware of the situation and we consider it will significantly affect your holiday, we will advise you wherever possible.
PROPERTY DETAILS AND WEBSITE ACCURACYWe have taken care to ensure accuracy at the time of publication of our property details and website. We will endeavour to inform you of any material accuracies or changes that occur after we receive notice. Regrettably, errors in information and prices do occasionally occur. You must therefore ensure that you check all details of your accommodation and other services (including prices) at the time of booking. All accommodation and other services featured in our property details and website are subject to availability.
IF YOU HAVE A COMPLAINTIf you have cause for complaint whilst on holiday, this must be brought to the owner's attention immediately so that action can be taken to rectify the problem. Should the owner be unable to resolve the matter in resort, details of the complaint must be notified to Rent In Nerja in writing within 28 days of the end of your holiday. Any claims received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may prove difficult to investigate your complaint thoroughly.
BEHAVIOURAt all times during your holiday, you are expected to have consideration for other third parties. If in the opinion of ourselves, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour.
Do bear in mind that we are here to help, so if there are any problems, please do not hesitate to contact us.
